Customer Service & Billing in Charge

Summary

Vacancy: 01
Age: 30 to 38 years
Location: Dhaka
Salary: Negotiable
Experience: 8 to 12 years
Published: 22 Feb 2026
Application Deadline: 24 Mar 2026

Requirements

Education

Bachelor of Business Administration (BBA)
Master of Business Administration (MBA)
Masters

Experience

8 to 12 years
The applicants should have experience in the following business area(s): Cellular Phone Operator, Development Agency, Investment/Merchant Banking, Real Estate

Additional Requirements

Age 30 to 38 years

Responsibilities & Context

Job Context :

United Delcot Water Co., Ltd, a joint venture between Jiangsu United Water Technology Co., Ltd. and Bangladesh Delcot Water Co., Ltd. The first water PPP project in Purbachol New Town are looking for a dynamic Female Customer Service & Billing In Charge.

She will be responsible for overseeing teams of Customer service Department. Her primary duties include Complaint handling and customer relationship management, Focus on customer satisfaction, Billing & Revenue collection, Coordination with engineering, Finance & external agencies.

Job Responsibilities :

Be responsible for the daily management of the customer service department.
Formulate meter reading tasks, control and manage meter reading quality;
Be responsible for water fee collection;
Cooperate with the pipe network department in water meter replacement and illegal water treatment;
Be responsible for handling major complaints, calls, letters and visits from users involved;
Establish and improve the customer service system and relevant management systems, processes and forms and supervise the implementation;
According to the company's annual business objectives, be responsible for formulating the annual and monthly work plans of the Department and supervising the implementation;
Be responsible for the improvement of website, SMS platform, network payment, company website and charging system, voice call center, intelligent meter reading, large-diameter water meters monitoring,
Organize and preside over regular department management meetings, reasonably arrange various work of the department, timely coordinate and solve various problems of the department and coordinate with relevant departments;
Lead subordinates to carry out water quantity analysis and monitor the water quantity monitoring of key customers;
Be responsible for personnel recruitment, interview and team building according to the company's medium and long-term development objectives, department structure and post setting;
Be responsible for the business training of department employees, and continuously improve their working ability and service quality;
Be responsible for department performance management .
Be responsible for communication with other departments of the company and relevant external units on behalf of the department;
Organize subordinates to carry out external publicity of customer service;
Complete the monthly work report, financial statement and KPI operation index statistical report of the customer service department;
Complete the assessment objectives of monthly and annual production and marketing difference.
Complete other related work assigned by leaders.

Skills & Expertise

Billing Software | Customer Relationship Management | KPI management | Website maintenance

Compensation & Other Benefits

T/A,Tour allowance,Mobile bill,Weekly 2 holidays,Performance bonus
Lunch Facilities: Partially Subsidize
Salary Review: Yearly
Festival Bonus: 2

Workplace: Work at office

Employment Status: Full Time

Gender: Only females are allowed to apply.

Job Location: Dhaka

Job Highlights

Customer service, Billing & Revenue collection Hands-on exposure to smart meter reading, online payment systems, SMS Complaint handling and customer relationship management Coordination with engineering, Finance & external agencies